HoneyBetz Privacy Policy
HoneyBetz handles personal data so you can register, deposit, play, and request withdrawals in Canada.
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This Privacy Policy applies whether you browse the Platform, open an account, fund gameplay, or use any feature.
By using our services, you confirm that you have read, understood, and accepted these practices.
We keep our explanations straightforward and aim to be clear about what we collect and why.
All staff who handle personal data receive regular information-security training and follow confidentiality obligations.
What we collect & when
- Registration details such as name, email, postal address, phone number, gender, and date of birth.
- Account access data such as username and password, used to secure sign-in.
- Identity and address evidence when we need to complete due diligence checks.
- Device and usage data, including model, operating system, IP address, browser type, and identifiers.
- Call recordings when calls are monitored for quality, training, fraud prevention, or regulatory reasons.
Sensitive personal data
Some information we process may fall into special categories, such as health-related data linked to responsible gambling.
When we handle this type of information, we apply additional safeguards and strict confidentiality controls.
How We Use Your Data
We collect and use data to deliver the services you request and to operate your account reliably.
This includes processing transactions, managing access, and sending essential service-related communications.
We also use information to improve navigation, test updates, and understand which features perform best.
Where personalization is enabled, we may use playing history to tailor recommendations and offers.
If you do not want personalized marketing, you can unsubscribe or request changes through support.
Legal bases we rely on
- Contract performance, so we can provide gaming services and manage your balance.
- Legitimate interests, such as improving Platform performance and preventing fraud.
- Legal obligations, including anti-money laundering and licensing-related requirements.
- Legal claims handling, when we must establish, exercise, or defend legal rights.
Your privacy rights
You can request access, corrections, erasure, restriction, objection, and portability under certain conditions.
To exercise these rights, contact our Data Protection Officer at support .
We will respond to your request within one month.
Retention, Sharing & Transfers
We keep personal information only for as long as needed for the purposes described here.
While you remain an active customer, we retain information to meet legal and contractual requirements.
After account closure, we retain personal information for at least five (5) years.
We may retain data for longer where AML/CTF legislation requires an extended retention period.
When we share information
In some cases, we share personal data with third parties to operate the Platform and meet our obligations.
This may include regulators, payment and technology partners, auditors, and verification providers.
If we enter a merger or business transfer, customer information may be included in that transaction.
Where we share data, we require it to be used only for the purposes described in this policy.
International data transfers
Because we operate online, we may transfer personal data to countries outside your country of residence.
Those locations may have different data protection rules than Canada.
When transfers occur, we apply safeguards consistent with applicable data protection laws.
Security, Verification & Cookies
Security is built into how HoneyBetz handles personal information and account activity.
We use technical and organizational controls to reduce the risk of unauthorized access, alteration, or disclosure.
However, no internet transmission or electronic storage method is 100% secure.
We cannot guarantee absolute security, but we follow industry practices and respond to incidents promptly.
Security measures we use
- SSL/TLS encryption for data transmitted between your device and our servers.
- Secure payment gateways and reputable processors aligned with PCI DSS requirements.
- Access restrictions based on least-privilege permissions for authorized personnel.
- Regular security assessments, audits, and vulnerability scans.
- Secure backups and defined incident response procedures for security events.
Verification & withdrawal processing
To protect accounts and meet compliance requirements, we may carry out Know Your Client checks.
We may request a selfie with identification, and we may require documents in Latin or Cyrillic alphabet.
If those documents are unavailable, we may request video verification showing the documents.
We may also call the phone number on your account as part of verification checks.
Until your account is fully verified, no payouts will be processed.
For AML alignment, withdrawals require wagering through active deposited amounts at least once.
CAD payment method restrictions
For players depositing in CAD, withdrawals are available via EcoPayz, Interac, Instadebit, and iDebit.
A minimum deposit through these options is required to activate them for withdrawal.
Cookies & similar technologies
We use cookies and similar technologies to support browsing, analyze traffic, and personalize content.
If you need help adjusting cookie preferences, contact support for guidance.
Age limits & children’s privacy
Our services are not intended for individuals under the age of 18.
If we learn we have collected data from someone under 18, we take steps to delete it promptly.
Responsible gaming support
We support responsible gambling with tools like deposit limits, cool-off periods, and self-exclusion.
If gambling stops being enjoyable, we encourage using the support resources in our Responsible Gaming area.
Privacy policy updates
We may update this Privacy Policy to reflect changes in practices, technology, or legal requirements.
If changes are material, we will notify you by posting a notice on the Platform or by email.
Reviewing the policy from time to time can help you stay informed about how we protect your information.
Privacy Summary
| Topic | Summary | Additional details |
|---|---|---|
| Eligibility (age) | Services are not intended for individuals under the age of 18 | If we become aware that we have collected personal data from a person under 18, we will take steps to delete such information promptly |
| Data retention after closure | Retain personal information for at least five (5) years after your account is closed | Or a longer period as may be required to comply with AML/CTF legislation |
| User rights timing | We will respond to your request within one month | We aim to keep your privacy rights clear and easy to understand |
| Key privacy rights |
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If you wish to exercise any of these rights, contact the Data Protection Officer at support . |
| International data transfers | Personal data may be transferred to countries outside your country of residence | Appropriate safeguards are ensured in accordance with the Privacy Policy and applicable data protection laws |
| Sharing with third parties |
|
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| Verification & payouts | Until your account is fully verified, no payouts will be processed |
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| Security measures |
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No method of transmission over the internet or electronic storage is 100% secure; cannot guarantee absolute security, but remain committed to protecting information using industry best practices |
| Responsible gaming tools |
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If gambling stops being enjoyable, seek support through resources listed in the Responsible Gaming section of the website |
If you need help with a privacy request or a verification question, contact support and we will guide you through the next steps.